Troubleshooting and Problems

Hi, this is MinJi,

Using pinnacle 21 community CLI, software version in validation report generated from CLI is 1.0.4.

However, real pinnacle21 community software version is 3.1.2.

How to fix version derived from CLI? (1.0.4->3.1.2)

Please refer to the below CLI:

Java -jar " p21-client-1.0.4.jar"

--engine.version="FDA 2010.1"

--standard="SDTM"

--standard.version="3.2"

--source.sdtm=" "

--cdisc.ct.sdtm.version="2020-06-26"

--report="\.xlsx"

Hi,

We are getting some sporadic performance issue with Pinnacle 21 Community v3.1.x. See detail below

• We are able to launch the application but as soon as we choose the .xpt and press submit the validation does not start.
• This issue gets resolved by itself after multiple re-launch.

Is this something related to Firewall or known issue?

Hi,

in my define specs I fill the code list for LBETST and LBETSTCD but when I use the validator tool I get the issues. Any suggestions on what to do to remove these findings?

Value for LBTEST not found in (Laboratory Test Code) user-defined codelist

Value for LBTESTCD not found in (Laboratory Test Name) user-defined codelist

Thanks

For security issue, I cannot access to AWS(Amazon Cloud Service) from my company network. I still need to use VPN when I work from home, so I can't use the official download link. Isn't there any other way to download the install file? 

When opening Pinnacle 21 Community 3.1.2, I'm prompted to Log-In with my Pinnacle ID. But when submitting my credentials, the request times out and shows "Unable to establish an internet connection."

Any ways around this?

During validation we faced an issue. It will not generate the validation report.

Can you please tell us what exact reason this error caused " CLI.3.11::Failed processing client task"?

My colleague and I are running P21c Validation on the same datasets with the same version of P21c and the same validation engine, but we get different results. How is that possible?

I have two issues: The engine is not accepting my spec file to create a define.xml.

I used  the suggested blank template and filed it to generate a define.xml.

I use the define.xml  along with the xpt files to run the validator but I get an empty report. 

I don't know why the  datasets are not evaluated. there is not other message.

K.

I realize an internet connection is needed in order to use pinnacle21. We want to make an exception to allow the program to be used from our environment. Can you please provide me with the IPs and URLs needed to connect to your authentication server?

Thanks

Darryl 

I had uninstalled Pinnacle 21 Community and am now needing to reinstall.  However the installation is being aborted.  I noticed that when attempting to re-install as a single user the installation window indicated that there is already a per-user installation and will therefore do a reinstall/upgrade.  I have checked all the folders and ensured there are no Pinnacle 21 folders there, and even ran the forceCompleteCommunityUninstall.bat file. 

Would appreciate any advice on additional files/folders that may need to be removed in order to successfully reinstall.