Troubleshooting and Problems

Description

When things just don't seem to work

October 18, 2022

The example below didn't work any more on CLI 1.0.6, is there any reason for this update?

Define.XML Example Validation

java -jar p21-client-1.0.6.jar
--engine.version="FDA 1903.1"
--standard=sdtm
--standard.version=3.2
--source.define="C:\path\to\sdtm\define.xml"
--cdisc.ct.sdtm.version=2017-12-22
--report="C:\path\to\validation\report.xlsx"

 

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September 7, 2022

Hello,

Trying to download the "SDTM Terminology 2020-12-18.odm.xml (6.9 MB)" file from the download page is not working 

Page I'm trying to download from is here:   https://www.pinnacle21.com/downloads/cdisc-terminology

Actual link is here:  https://www.pinnacle21.com/sites/default/files/downloads/terminology/SDTM/SDTM%20Terminology%202021-12-18.odm.xml

When I click it I get "Failed - No file" message.

The other files are downloading properly.   

Can you please help to get this file?

Thank you.

 

Larry Sleeper

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June 30, 2022

Hi.,

we are using Pinnacle 21 Version 3.1.2 on most of our windows servers. 
But, when users try to open the application. The application automatically pops to the latest version as attached in the screenshot.

Is there any way to turn off the Pinnacle21 Auto-update for the community version?

 

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June 30, 2022

Question1: If we re-install (uninstall the older version and install the newer version), what will be the status of existing data which present related to P21 (older version), will it be reusable when the newer version of Pinnacle 21 is installed?

Question2: Also, if we do an auto-update to the newer pinnacle21, will it affect the existing data which present related to P21 (older version)

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June 22, 2022

I was successfully running the P21 CLI from within SAS Studio.  As of this morning, I am getting an error with both sdtm and adam validation checks.    

An example log is shown below, which seems to be indicating that the config cannot be found and the path it gives for the config is not correct. I have checked the pinnace 21 folder and can confirm that the config folder (with all appropriate subfolders) is present.  However it seems to be looking in the "configs" folder, not the "config/2204.0" folder.

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June 22, 2022

Hi!,

Could anybody help how to create CSV report with the P21C 4.0.1 ?

I do not see how I could change the report format from excel to CSV.

Thank you!

 

 

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June 22, 2022

I installed Pinnacle 21 Community-4.0.1 on macOS 12, it has been loading.But it works fine on macOS 10.15--

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June 3, 2022

I know similar issues were reported before, but they were supposed to be resolved. Now I am using Pinnacle21 Community 4.0.0 and trying to validate using CLI and get this error in the log:

ERROR n.pinnacle21.oce.utils.ProcessUtils - CLI.4.21::No internet connection::Internet connection is required for CLI validations

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May 27, 2022

Dear Pinnacle21 team.

I am trying to run Pinnacle21 from the command line. Using a bat file with this command:

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May 26, 2022

Hi Team P21,

                         We love using P21 community version and to further use it with recently introduced company level guidelines, I need to provide IQ/OQ for all the softwares we use. Is there a place that I can gather these details similar to let's say SAS: https://support.sas.com/documentation/installcenter/en/ikinstqualtoolug/66614/PDF/default/qualification_tools_guide.pdf

 

Regards,

P21 early adopter.

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