Troubleshooting and Problems

Description

When things just don't seem to work

March 6, 2019

Hello,

During testing, it was determined that the p21 (Community 2.20) does not produce FDAN340 or FDAN341 warnings when non-CT terms are used for controlled TSPARM values. Could someone please confirm that this is the correct system functionality and not a result of a local config error?

Thanks in advance,

Brian

Edit - should mention this was SEND validation only

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October 30, 2018

When will the Sept 28 2018 CT files be made available for download on the pinnacle site.  There seems to be a slight difference between the Pinnacle posted CT files and those available on the NCI website here.  

 

https://evs.nci.nih.gov/ftp1/CDISC/SEND/Archive/

 

Thank you very much.

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August 23, 2018

Dear, Pinnacle 21 staff

 

We use Pinnacle 21 community v2.1.3.

Pinnacle 21’s start-up time have varied depending on the day since our company’s security policy changed this spring.

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August 16, 2018

Hi,

I was validating some SDTM domains, and noticed some QSTESTCDs that were used, but do NOT belong to the codelist.  In this case, the QSCAT = "C-SSRS SCREENING" and the QSTESTCD = "CSS0901B"...which is not correct.  I was confused since Pinnacle did not raise an error here, based on CT = 2017-12-22.

As a test, I ran these data against the 2015-09-25 CT (when the QS-FT was a separate file), and Pinnacle did give me the CT2004 error.  

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July 17, 2018

I'm using P21 Version 2.2.0 on Windows version 10 and created my Define Specification in Excel 2013.

I select the options to generate my DEFINE.XML and everything seems to work fine, I see the option to open the Define appear but then before I get a chance to open or save my Define, the Window 'Oh uh a serious error has occurred appears'.

I attempted this about 10 times and the error occurred at the same time.

Interestingly a fellow worker successfully generated a Define using the same software and the same input Excel spreadsheet.

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May 24, 2018

I'm trying to build Pinnacle21 from the source code available at:  https://bitbucket.org/opencdisc/

I'm not having any success.  I've tried following the directions available in the README.md file in the desktop folder but I'm still having problems.  The build process is failing in a couple places but the parts that I'm not sure how to resolve are:

In the data-converter pom.xml:

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May 3, 2018

Anyone have an issue with Validator just hanging after you start a validation.  This does not do this for the local administrator account on windows, only domain accounts.  Recently started happening.

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April 27, 2018

Hi,

I am getting error DD0028 for the Trial Indication Type in the define.xml validation.  We have CT code C49652 in the define, which matches up with the 2016-03-25 version of CT that I am using.  When I checked the CT file that I downloaded from Pinnacle21, it is referencing C66736, which I believe is the code that was used in later version of CT than the one I have.

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April 16, 2018

please find the below steps and error which we face only in VDI instance . For some reason we are not able to run in updated VDI ( but we are able to run it in other VDIs and also local machine ) …Here are the steps: 

 

we are not sure what is breaking this application and we are not sure why this issue is happening .. please find the screenshots for reference . 

Steps: 

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February 14, 2018

Dear all,

Just a general question:

Should I expect any possible issue when running Pinnacle 21 Community 2.2.0 on Windows 10 (compared to running on Windows 7)?

Did anyone notice any bugs / unexpected outcome?

Thanks for your reply,

Jeroen Den Herder (SGS Life Sciences)

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