Troubleshooting and Problems

Hi Team,

While using updated Pinnacle 21 Validator, in the excel file "Configuration" displaying Pinnace 21 [V2.2.0] but "Software Version" displaying the older version 2.1.2 (see example below) and provide the solution to fix this.

Configuration: …..\Pinnace 21 [V2.2.0]\components\config\SDTM 3.1.3 (FDA).xml

Define.xml: Not provided

Generated: 2017-05-12T04:48:00

NDF-RT Version: 2016-03-07

UNII Version: 2015-09-01

MedDRA Version: 15.1

CDISC CT Version: 2015-06-26

SNOMED Version: 2014-09-01

When will the Controlled Terminology files for 2017-03-31 appear on the webpage https://www.pinnacle21.com/downloads/cdisc-terminology ?

Thanks

Dear all,

I got the following message using community version of Pinnacle21 (v2.2.0), the application stopped. I am wondering if anyone had a similar issue before, and is there any solution? many thanks!

Kind regards,

Tony

===================================

Uh oh, a serious error has occurred...

To ensure proper functioning, the application must be restarted.

We apologize for the inconvenience, and would like to prevent this from happening in the future.

Downloaded Pinnacle 21 and unzipped to see Pinnacle 21 Community.exe file.  Double-clicked on it and it seems to do something for a moment but apparently doesn't install.

I'm trying to have my users run the Pinnacle 21 (version 2.2) from a network-based DFS path but when the application is launched, there is no content (screenshot attached).  If I run the same version from a non-DFS path, it works fine.  Has anyone come across a similar issue?

Hi I am using the version 2.2.0 i found there are two differences in the excel generated between GUI vs. CLI usages

1. Software version in CLI shows 2.1.2 where as GUI has 2.2.0 (which is correct)

2. The UNII version and NDF-RT version do not show up using CLI. but they do in GUI.

Has anyone come across these and how to fix..

also, with GUI, can I chage the location of the report where it is saved than in Reports folder...

Hi 

I was wondering if anyone knew if or if they had successfully installed Pinnacle 21 Community in an RDS/Terminal Services infrastructure and if so how you went about it?

Thanks 

Grant

There are differences between the contents of the CT.xml in the NCI site (https://evs.nci.nih.gov/ftp1/CDISC/SDTM/) and one in the Pinnacle site (https://www.pinnacle21.com/downloads/cdisc-terminology). I think that the CT.xml in the Pinnacle site would return correct result, and the CT.xml in the Pinnacle site should be used when running P21 community. Is my understanding correct?

My domains are listed in the *.xlsx spec file, but when rendered in XML, they appear in a semi-random order (Trial data sets at the top, SUPPs at the bottom,.everything else mixed up between the two.

They are listed in my specification in alpha order.  What am I missing?

(I'm using Community version 2.1.2)

21 dec: Error message disappeared after several re runs. Not clear why, but this issue can be considered solved.

Thanks,

Dear all,

I get an unexpected error message for AE coding variables, see attachment.

Pinnacle version 2.2.0 and SDTM IG 3.2.

Appreciate any guidance.

Thanks, Pernilla