Troubleshooting and Problems

Hi,

Looks like when I launched the application (v3.0.2) without internet connection, Engine 1810.3 did not appear; although it was available when I launched it earlier with internet connection.

Wondering if internet connection is a requirement every time in order to have Engine 1810.3 available on the application.

Thank you so much for your support!

Kind regards,

Vincent

Hi Support,

Developers using Pinnacle Version: 2.2.0 are seeing the below error(also attached the snapshot) and displays a dialog box with the warning "Unsupported OS used".

Problems with your Validator installation detected which may cause inaccurate validation results

Could you please point to a solution to fix this.

OS Version: Windows Server 2012 R2 Standard

Hi,

SEND CT 2019-09-27 cannot be selected in Pinnacle21 Communty Ver.3.0.2.

How can I choose SEND CT 2019-09-27 ?

Hi,

I need to revert back to Pinnacle21 Community v2.0.n from v3.0.2. Where can I download P21 Community v2.0.n? Thank you!

Jim Cunningham

Hi,

I've installed Pinnacle21 Community v3.0.n onto a server running Windows Server 2012 R2 Standard (version 6.3.9600 N/A Build 9600). When the Pinnacle 21 Validator Report runs it displays a dialog box with the warning "Unsupported OS used". Your documentation states that Pinnacle21 Community v3 is compatible with Windows. How do I fix this error please? Please note that I am not a user of Pinnacle21, I install it for others.

Thank you,

Jim Cunningham

I am trying to run the validator on an ADaM dataset without passing a define.xml file.  The report runs, but it lists only "Missing define.xml file" with severity of "Reject" under the issues summary and doesn't seem to do any other processing.  What am I missing?  How can I run the validator without using define.xml?

Hi, 

We did some testing using the Pinnacle 21 Community v3.0.2 running the same data using GUI and CLI and noticed there were some differences in the details sheet. 
Note that exactly the same settings were used for both runs (file SDTM-IG 3.2 (FDA).xml used from different location but matches the file on the C drive). Used Jar file: p21-client-1.0.2.jar. Still, the CLI report seems to have a bug in the details sheet. Please find attached both reports. 

For example: 
Issue summary sheet indicates following (with count=9070): 

Hello,

I was wondering if i can download the SNOMED files somewhere.  Please share the link.  Thanks a lot.

Narasimha.

Hello,

Initially I could run Pinnacle 21 3.0.0, but now I get following error:

A JavaScript error occurred in the main process

Uncaught Exception:

Error: Failed to get 'documents' path

at Object.<anonymous> (C:\...\Programs\pinnacle21-community\resources\app....:34)

at Object.<anonymous> (C:\...\Programs\pinnacle21-community\resources\app.a...:3)

at Module._compile (internal/modules/cjs/loader.js:693:30)

at Object.Module._extensions..js (internal/modules/cjs/loader.js:704:10)