Troubleshooting and Problems

Failed define converter process.

Hello,

Normally CT packages are located in the P21 Community directory installed in the user's Documents folder.

For the newest CT package (2020-03-27) this does not appear to be the case.

Could you please let me know where this new package has been installed for P21 3.0.2?

We have a user for whom P21 simply refuses to update itself, and we'd like to provide them with the new CT package manually.

Thank you!

-Rhona

When validating using the engine 1903.1 on controlled terminology older than 2019-12-20 I get the "Incompatible engine used" error.  When using the last two releases of the controlled terminology I am getting no such error.  Can you please help resolve this for me.  Is it a IT issue blocking something, or a corrupt controlled terminology file?  I am using Pinnacle v3.0.2 on a windows PC that appears to have automatically updated the controlled terminology.

Dear Pinnacle21,

due to some internal network configuration, Pinnacle21 version 3 has no internet access in order to authenticate the user. Is there any option to start the application and use it without any user login .
 

Many thanks in advance!

Hi,

"UTF-8" is an appropriate encoding for five MedDRA dictionary files - pt.asc, soc.asc, llt.asc, hlt.asc and hlgt.asc to install into Pinnacle Community?

I cannot find this information in below.

https://www.pinnacle21.com/projects/validator/configuring-meddra

Kind regards,

I have produced the Define Spec from my XPT files.

In my XPT files the variable VISIT is a length of $40 in all files and all my XPT files are empty shells so there is no data to impact the length.

However when the Define Spec is generate using the CLI the length is changed to 45, why is this ?

Hi Pinnacle 21 Community

I have tried to generate a Define Spec from some XPT files this morning and I am now getting the below error. Everything was fine a few weeks ago, last time I used Pinnacle 21. However I have recently changed some Java files to accommodate Oracle so I have a feeling perhaps something broke.

If anyone has any suggestions please let me know.

Thanks

Colm

I'm trying to install SNOMED (preferrably 3/1/2020).  When I click on  "Install SNOMED" and type in "2020-03-01" and then the browse button, the folder from which I recently installed MedDRA dictionary pops up.

Doesn't Pinnacle 21 provide  the SNOMED dictionary for installation?

...dave

I entered comments and explanations on multiple queries and closed them.  After the next round of P21, the comments and explanations had disappeared on these and they are now 'Open'.  There is no audit trail that I can find to show my previous work. Other people on my team have noted the same thing. I've noticed this on SD1076 and SD0063.  This is causing much duplicate work.  

Why is this happening?  Is there a fix?

Hello, I have 2 users who use the community 3.0.2 version of Pinnacle21 who are getting the attached error. 

It seems that this forum identifies the same exact issue, where the program is trying to access a path in a mapped drive folder - https://www.pinnacle21.com/forum/pinnacle-21-stuck-initializing-when-installing .