Troubleshooting and Problems

When trying to validate a PC, POOLDEF, and PP domain, Pinnacle displays this error message that the validation cannot be conducted:

I am trying to validate using SEND IG 3.1, and the 2019-09-27 CT. The file paths needed to be crossed out in the image to maintain client confidentiality. 

Hello

As of version 3.0.2 of P21 Community the validator seems to be broken on Windows 10.

Installation goes smoothly but the validator screen continuously displays a spinning circle with a message stating: "Loading engines and configurations".

I checked with our security team and found no problems with the security system.

If you are installing by internet, please let me know your IP address.

Hi,

I am looking specifically for version 2016-09-08, although it does seem like there might be more missing versions from the drop down list. Is this something that we can manually configure on our end?

Hi Team,

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Thanks,

Kalyan

Hi,

we used DIPARMCD='DEVTYPE' and DIPARM='Device Type' according the CDISC Controlled Terminology Device Identifier Short Name but we get ERRORs for SD1234 with Variable column on Details tab equal 'SPDEVID, DIPARMCD' and Value column correctly displaying the value of SPDEVID but incorrectly displaying the value of DIPARMCD compared to the data. The report displays DIPARMCD='TYPE' although the data set has a value of DIPARMCD='DEVTYPE'. It looks like this check does not work as expected. Can you please check?

Best regards,

Vitalij

I tried the default control terms files and those downloaded from P21 server but got no luck.

Hi,

With Enterprise, the patch number 1907.1 for FDA is available but not in Community 3.0.2.

Could you please explain why we could select different patches between the two versions?

Thank you

KR

Corentin

Please suggest where to locate the Pinnacle 21 Community 2.2.0. Currently we can find the Pinnacle 21 Community 2.1.3, but the 2.20 is missing.

Hi,

When I was using P21 Community v2.2.0 and trying to select Configuration, I saw "SDTM 3.2 (PMDA)" and "SDTM 3.2". Wondering if "SDTM 3.2" is intended for SDTM 3.2 (FDA)? Thank you so much for your support!

Kind regards,

Vincent

When I try to validate any data packages, the drop down menus for configuring the package are unavailable for selection. This problem seems to persist across all of my team members and multiple browsers (Google Chrome and Internet Explorer.) Has anyone else run into this problem?