Troubleshooting and Problems

We have a secure environment with firewalls blocking all internet traffic. To allow Pinnacle 21 community 4.1.0 to function it looks like it requires internet access to some things. We need to make an exception to allow the program to be used from our environment. Can you please provide me with the IPs and URLs needed to connect to your authentication server/s as well as any IPs or urls for additional services that are required?

Hi,

Can I be provided the list of domains required to be whitelisted on our Firewall to allow the proper internet connection for P21 C v4.1.0?  I have tried sending email to Community@pinnacle21.com and although a registered user on the site, it is not accepted.

Thanks

Mike

Hello,

I am using P21 community version 4.1.0. While the define creator works well, I am unable to access the validator. I get a message about "loading configurations and engines".

I have also included the log file. Can you help resolve this issue?

Thanks,

Dany

When the Standard is set to GENE-TOX, the following message appears in the Define validation report:
IID DD0046    Invalid use of Domain attribute For ADaM submission data (where def:StandardName is 'ADaM-IG'), Domain attribute is not applicable and must not be included in Define.xml.
 

Hello.

I'm trying to validate SDTM/ADaM package using CLI of Community.

I found that the validation results are inconsistent with the results obtained from typical GUI validation, and I also found that the records from all data sources are doubled (read twice), which I guess resulted in the discrepancy. I noticed this issue when I looked at the "Dataset Summary" sheet, and found that in each "Source" field has the same dataset name written twice (like "adae.xpt, adae.xpt"), and each "Records" field has also the doubled value than reality.

Can I download versions before Pinnacle 21 Community 4.1.0?

Hi,

Thank you for providing P21C v4.1.0., while after I installed the v4.1.0., the validation report didn't contain any “warning” "error" colum, could you please teach me how to solve this problem or where can i install the older version?

Best Regards,

Yueyan

Validator has the issue "Loading engines and configurations", my version is 4.1.0. Attached please find the log file.

The validator report does not show the dataset I was validating (DM.xpt).  It only shows the GLOBAL metadata result.  I've attached the log for this validator run.

Hi,

Thank you for providing P21C v4.1.0.

I converted data into DatasetJSON format using P21C. But, I found there was some discrepency with the original SAS dataset.

For numeric variable (PPSTRESU), decimal places are truncated when converting data to DatasetJSON.

Please resolve the issue below:

In original SAS dataset: