Troubleshooting and Problems

Can I download versions before Pinnacle 21 Community 4.1.0?

Hi,

Thank you for providing P21C v4.1.0., while after I installed the v4.1.0., the validation report didn't contain any “warning” "error" colum, could you please teach me how to solve this problem or where can i install the older version?

Best Regards,

Yueyan

Validator has the issue "Loading engines and configurations", my version is 4.1.0. Attached please find the log file.

The validator report does not show the dataset I was validating (DM.xpt).  It only shows the GLOBAL metadata result.  I've attached the log for this validator run.

Hi,

Thank you for providing P21C v4.1.0.

I converted data into DatasetJSON format using P21C. But, I found there was some discrepency with the original SAS dataset.

For numeric variable (PPSTRESU), decimal places are truncated when converting data to DatasetJSON.

Please resolve the issue below:

In original SAS dataset:

I received an error message when I tried to import my data spec excel file. See the attachment for the error message. I checked my spec format which follows the Pin21 template. Appreciate anyone help me find out what case this import fails. Thanks.  

Hello! I am on the community version of P21 (v4.0.2) and I do not yet see the newest SEND CT package in the drop down menu. Is there a way to trigger an update for the latest SEND CT version or a place where we can manually download the files necessary for this change?

Thank you!

Dear team,

When I'm validating dataset with P21c, I found this app will create a "original" folder under my WHODD dict. folder as attached snapshot, seems INA.txt & DD.txt were backup and replaced by P21c, the size of these 2 files is not the same with my original one, I'm not sure why P21c would like to modified these 2 files, could you please help clarify and provide any support if we can fix it?

BTW, this issue occurs in both GUI and CLI.

Best regards & Merry Xmas!!!!

I have received the following error recently with Pinnacle Community 4.0.2 :

Error code: 61 message:  Pinnacle 21 Community has expired due to an extended period with no internet connection.  Connect to the internet to continue using your application.

Due to our security rules it is impossible to open the flows necessary to connect to the site. I have tried uninstalling and removing all traces of Pinnacle and then re-installing Pinnacle, but I still receive the same error.

Any help you can provide would be most welcome. Thank you.

Sylvain

Trying to attract Pinnacle21's attention by posting again:

Pinnacle21 version is 4.0.2 (Community), fails to run validation from the command line giving the following message in the log:

CLI.3.17::Pinnacle 21 Community has expired due to an extended period with no internet connection. Connect to the internet to continue using your application.