Troubleshooting and Problems

Description

When things just don't seem to work

February 19, 2025

Command line interface does not produce report

See 3 attachments

1. the .txt file contains the CLI command

2. the .png file is a snip of the CMD window

3. the .log files contains the CLI log

Thanks

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February 6, 2025

Hi Support,

 

When running WHODD version Sep23, most of the dictionary terms in the CM.xpt do not match with the dictionary. After checking the dictionary in the P21 folder, it looks like a lot of the terms are missing. The original file size was almost 1GB and P21 changed the file size to 19MB after first validation. Any help on this would be appreciated

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February 4, 2025

I keep getting a error when trying to use the P21 community for SDTM. It says "Unable to load service net.pinnacle21.validator.api.model.SourceOptions$Type. I have rebooted my computer and also disconnected my VPN. Still get the same issue.

 

 

Chris

 

 

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December 26, 2024

I've come across some conflicting information regarding the dataset format requirements mandated by the NMPA. Specifically, the p21 blog (Preparing CDISC Submissions for China’s NMPA [Updated] | Pinnacle 21) I read states that the NMPA requires Chinese-language datasets to be in SAS XPORT V5 format.

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December 11, 2024

We have a secure environment with firewalls blocking all internet traffic. To allow Pinnacle 21 community 4.1.0 to function it looks like it requires internet access to some things. We need to make an exception to allow the program to be used from our environment. Can you please provide me with the IPs and URLs needed to connect to your authentication server/s as well as any IPs or urls for additional services that are required?

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December 3, 2024

Hi,

Can I be provided the list of domains required to be whitelisted on our Firewall to allow the proper internet connection for P21 C v4.1.0?  I have tried sending email to Community@pinnacle21.com and although a registered user on the site, it is not accepted.

Thanks

Mike

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November 25, 2024

Hello,

 

I am using P21 community version 4.1.0. While the define creator works well, I am unable to access the validator. I get a message about "loading configurations and engines".

I have also included the log file. Can you help resolve this issue?

Thanks,

Dany

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November 21, 2024

When the Standard is set to GENE-TOX, the following message appears in the Define validation report:
IID DD0046    Invalid use of Domain attribute For ADaM submission data (where def:StandardName is 'ADaM-IG'), Domain attribute is not applicable and must not be included in Define.xml.
 

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November 21, 2024

Hello.

I'm trying to validate SDTM/ADaM package using CLI of Community.

I found that the validation results are inconsistent with the results obtained from typical GUI validation, and I also found that the records from all data sources are doubled (read twice), which I guess resulted in the discrepancy. I noticed this issue when I looked at the "Dataset Summary" sheet, and found that in each "Source" field has the same dataset name written twice (like "adae.xpt, adae.xpt"), and each "Records" field has also the doubled value than reality.

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September 5, 2024

Can I download versions before Pinnacle 21 Community 4.1.0?

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