Unable to run Pinnacle 21 3.0.0 JavaScript error

a Agnieszka

on October 22, 2019

Hello,

Initially I could run Pinnacle 21 3.0.0, but now I get following error:

A JavaScript error occurred in the main process

Uncaught Exception:

Error: Failed to get 'documents' path

at Object.<anonymous> (C:\...\Programs\pinnacle21-community\resources\app....:34)

at Object.<anonymous> (C:\...\Programs\pinnacle21-community\resources\app.a...:3)

at Module._compile (internal/modules/cjs/loader.js:693:30)

at Object.Module._extensions..js (internal/modules/cjs/loader.js:704:10)

at Module.load (internal/modules/cjs/loader.js:602:32)

at tryModuleLoad (internal/modules/cjs/loader.js:541:12)

at Function.Module._load (internal/modules/cjs/loader.js:533:3)

at Object.<anonymous> (C:\...\Programs\pinnacle21-community\resources\electr....:8)

at Object.<anonymous> (C:\...\Programs\pinnacle21-community\resources\electr....:3)

at Module._compile (internal/modules/cjs/loader.js:693:30)

Can you please help?

Regards,

Agnieszka

Forums: Troubleshooting and Problems

Philipp

on October 22, 2019

P21

Re: Unable to run Pinnacle 21 3.0.0 JavaScript error

Hi Agnieszka,

Have you moved any Community folders after the installation?

It looks like the app cannot find the user's Documents folder. It uses {SystemDrive}:\Users\{UserName}\Documents\Pinnacle 21 Community\ path to store configs, dictionaries, reports and log files.

Thanks,

Philipp

a Agnieszka

on October 24, 2019

Hi Philipp, Thanks. I…

Hi Philipp,

Thanks.

I uninstalled Pinnacle and installed it again and I keep getting the same error. Shouldn't all the files be placed in proper folders during the installation?

Regards,
Agnieszka

Philipp

on October 25, 2019

P21

Hi Agnieszka, Do you have C…

Hi Agnieszka,

Do you have C:\Users\{UserName}\Documents\Pinnacle 21 Community\ path accessible in your machine?

It looks like your system might not have Documents folder in C drive, or use some network drive instead.

Community might fail to install in such cases. We are going to bring customizable installation paths for all Community folders in the future 3.1.0 update.This should help with your setup.

Until that update comes out, the only workaround I can suggest is using Community CLI.

It's usually accessible at C:\Users\{UserName}\AppData\Local\Programs\pinnacle21-community\resources\app.asar.unpacked\components\lib

If the CLI file wasn't extracted by Installer before the crash, you can get it from our support. Please contact community@pinnacle21.com

Here is an article describing how to use CLI:

https://www.pinnacle21.com/projects/validator/community-cli

Thanks,

Philipp