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Pinnacle 21 Community has expired due to an extended period with no internet connection
Forums: Troubleshooting and Problems
MattP21
Hello Sylvain, We…
Hello Sylvain,
We received your email as well related to the same issue. There have been a few similar reports of this issue and re-installing not resolving the issue. Our team is looking into this and I will follow up at a later time.
Kind regards,
Matt
MattP21
Hello Sylvain, I was…
Hello Sylvain,
I was able to confirm you were successful via email, but the solution was to navigate to https://www.pinnacle21.com/downloads, download a new executable file, and re-installing.
Kind regards,
Matt
I have received the following error recently with Pinnacle Community 4.0.2 :
Error code: 61 message: Pinnacle 21 Community has expired due to an extended period with no internet connection. Connect to the internet to continue using your application.
Due to our security rules it is impossible to open the flows necessary to connect to the site. I have tried uninstalling and removing all traces of Pinnacle and then re-installing Pinnacle, but I still receive the same error.
Any help you can provide would be most welcome. Thank you.
Sylvain