Uh Oh, A serious error has occurred.....

Matt

on August 14, 2023

P21

Hello Harshil.   You can…

Hello Harshil.

You can elect to send the bug report to our team to review the exception hit using the 'Send Bug Report' button. Additionally, the log file found at Help > Show Log File may provide some information.

Kind regards,

Matt

Uh oh, a serious error has occurred...

I have the same problem.

Here is the Error log:

[2023-11-16T01:08:51.287Z] [error] Error: Error: net::ERR_CONNECTION_RESET
[2023-11-16T01:08:51.289Z] [error] net::ERR_CONNECTION_RESET
[2023-11-16T01:08:51.289Z] [error] net::ERR_CONNECTION_RESET
[2023-11-16T01:08:53.095Z] [error] read ECONNRESET
[2023-11-16T01:08:53.101Z] [error] { [Error: net::ERR_CONNECTION_RESET]
  level: 'error',
  timestamp: '2023-11-16T01:08:51.289Z',
  [Symbol(level)]: 'error',
  [Symbol(message)]:
   '[2023-11-16T01:08:51.289Z] [error] net::ERR_CONNECTION_RESET' }
[2023-11-16T01:08:54.122Z] [error] read ECONNRESET
2023-11-16 09:08:55 [main] ERROR net.bootstrap.utils.S3Loader - Failed to download file: /keys/cli_key
2023-11-16 09:08:55 [RxIoScheduler-2] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/engine/engines_v4.json
2023-11-16 09:08:56 [main] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/resources_v4.json
2023-11-16 09:08:56 [RxIoScheduler-3] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/resources_v4.json
2023-11-16 09:08:56 [RxIoScheduler-4] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/engine/engines_v4.json
2023-11-16 09:08:59 [RxIoScheduler-3] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/resources_v4.json
2023-11-16 09:08:59 [RxIoScheduler-4] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/resources_v4.json
[2023-11-16T01:09:00.944Z] [error] read ECONNRESET
[2023-11-16T01:18:52.419Z] [error] read ECONNRESET
[2023-11-16T01:21:30.087Z] [error] Error: Error: net::ERR_CONNECTION_RESET
[2023-11-16T01:21:30.089Z] [error] net::ERR_CONNECTION_RESET
[2023-11-16T01:21:30.089Z] [error] net::ERR_CONNECTION_RESET
[2023-11-16T01:21:31.553Z] [error] read ECONNRESET
[2023-11-16T01:21:31.558Z] [error] { [Error: net::ERR_CONNECTION_RESET]
  level: 'error',
  timestamp: '2023-11-16T01:21:30.089Z',
  [Symbol(level)]: 'error',
  [Symbol(message)]:
   '[2023-11-16T01:21:30.089Z] [error] net::ERR_CONNECTION_RESET' }
[2023-11-16T01:21:31.610Z] [error] read ECONNRESET
2023-11-16 09:21:33 [main] ERROR net.bootstrap.utils.S3Loader - Failed to download file: /keys/cli_key
2023-11-16 09:21:33 [RxIoScheduler-2] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/engine/engines_v4.json
2023-11-16 09:21:33 [main] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/resources_v4.json
2023-11-16 09:21:33 [RxIoScheduler-3] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/resources_v4.json
2023-11-16 09:21:33 [RxIoScheduler-4] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/engine/engines_v4.json
2023-11-16 09:21:36 [RxIoScheduler-3] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/resources_v4.json
2023-11-16 09:21:36 [RxIoScheduler-4] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/resources_v4.json
[2023-11-16T01:21:38.527Z] [error] read ECONNRESET
[2023-11-16T01:28:57.923Z] [error] Error: Error: net::ERR_CONNECTION_RESET
[2023-11-16T01:28:57.928Z] [error] net::ERR_CONNECTION_RESET
[2023-11-16T01:28:57.928Z] [error] net::ERR_CONNECTION_RESET
[2023-11-16T01:28:59.709Z] [error] read ECONNRESET
[2023-11-16T01:28:59.713Z] [error] { [Error: net::ERR_CONNECTION_RESET]
  level: 'error',
  timestamp: '2023-11-16T01:28:57.928Z',
  [Symbol(level)]: 'error',
  [Symbol(message)]:
   '[2023-11-16T01:28:57.928Z] [error] net::ERR_CONNECTION_RESET' }
[2023-11-16T01:28:59.745Z] [error] read ECONNRESET
2023-11-16 09:29:01 [RxIoScheduler-2] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/engine/engines_v4.json
2023-11-16 09:29:01 [main] ERROR net.bootstrap.utils.S3Loader - Failed to download file: /keys/cli_key
2023-11-16 09:29:03 [RxIoScheduler-2] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/resources_v4.json
2023-11-16 09:29:04 [main] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/resources_v4.json
2023-11-16 09:29:03 [RxIoScheduler-3] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/engine/engines_v4.json
2023-11-16 09:29:07 [RxIoScheduler-4] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/resources_v4.json
2023-11-16 09:29:07 [RxIoScheduler-3] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/resources_v4.json
[2023-11-16T01:29:09.509Z] [error] read ECONNRESET
[2023-11-16T01:38:59.779Z] [error] read ECONNRESET