e Elisa
on

 

I had uninstalled Pinnacle 21 Community and am now needing to reinstall.  However the installation is being aborted.  I noticed that when attempting to re-install as a single user the installation window indicated that there is already a per-user installation and will therefore do a reinstall/upgrade.  I have checked all the folders and ensured there are no Pinnacle 21 folders there, and even ran the forceCompleteCommunityUninstall.bat file. 

Would appreciate any advice on additional files/folders that may need to be removed in order to successfully reinstall.

Forums: Troubleshooting and Problems

Philipp
on May 12, 2021

Hello Elisa,

For per-user installation, please make sure the following folders are removed:

C:\Users\%USERPROFILE%\AppData\Local\Pinnacle 21 Community

C:\Users\%USERPROFILE%\AppData\Local\Programs\Pinnacle 21 Community

C:\Users\%USERPROFILE%\Appdata\Local\Programs\pinnacle-21-community

C:\Users\%USERPROFILE%\AppData\Roaming\Pinnacle 21 Community

Thanks,

Philipp

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