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Uh Oh error
Forums: Troubleshooting and Problems
MattP21
Hi David, This is…
Hi David,
This is occasionally seen when there are firewall rules in place on the machine, or sometimes when the files are on a network drive. If the installation was done on the C: drive, feel free to email community@pinnacle21.com so that we can provide you with a list of domains that should be whitelisted on the firewall.
Help > Preferences > Resources will display where the Configs and Terminology path is located. This is the one I am most curious about if being on the C: drive or elsewhere.
Kind regards,
Matt
Trying to run the program and getting a couple different issues but suspect they are firewall related. I either try to go to validation and it spins and never completes or I get the Uh Oh error. Looking into the log I see this error
2023-10-17 14:32:30 [RxIoScheduler-5] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/resources_v4.json
Is this trying to load from the local device or downloading it. If downloading, where is it so I can try to ensure we have it opened up. If it is local, where is it as I cannot find the file.