Pinnacle21 engine does not load

m Mathias

on July 28, 2020

Dear Support,

I have Pinnacle 3.0.2 installed on Windows2012 server. Lately I find the validator engine and configurations take ages to load (a minimum of 15mins) with the error messages in the log. Do you have any idea?

2020-07-29 05:40:24 [RxIoScheduler-2] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/engine/engines.json

2020-07-29 05:40:44 [RxIoScheduler-4] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/engine/engines.json

2020-07-29 05:46:20 [RxIoScheduler-2] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/resources.json

[2020-07-29T03:46:41.674Z] [error] connect ETIMEDOUT 13.224.89.213:443

2020-07-29 05:52:09 [RxIoScheduler-4] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/resources.json

Attached Files

Pinnacle-Engine.PNG

Forums: Troubleshooting and Problems

r Robert

on September 9, 2020

Network Connectivity Troubleshooting

Matthias,

This is a case where network configuration prevents the machine running Community from reaching the S3 address.

Is it possible to add the Community to your network security whitelist, so that any traffic from Community is allowed to pass through to its destination?

-Rob