Pinnacle 21 Community has expired due to an extended period with no internet connection

Sergiy

on December 27, 2022

P21

Hi Leonid,  You can re…

Hi Leonid, 

You can re-install P21 Community.

Kind Regards,
Sergiy

Matt

on December 27, 2022

P21

Hello Leonid,   The…

Hello Leonid,

The message you are receiving when running the CLI offline is expected:

CLI.3.17::Pinnacle 21 Community has expired due to an extended period with no internet connection. Connect to the internet to continue using your application.::Failed to process 

The CLI requires an internet connection to properly work.

Kind regards,

Matt

Hello Sergey, Thanks for…

Hello Sergey,

Thanks for the suggestion, but I reinstalled it and got the same error. Are there any other suggestions?

Thanks,
  Leonid

Hello Matt, It's strange…

Hello Matt,

It's strange that the GUI works well, but the CLI suddenly requires an internet connection to properly work. Why is that? In any case, we need to run the validator at the SAS production server, which is not allowed to connect to the internet for security reasons. It used to work for years. I hope there is a way to continue using Pinnacle21 validator in our environment.

Thanks,
  Leonid

Matt

on January 10, 2023

P21

Hello Leonid,   This…

Hello Leonid,

This appears to be a similar issue as https://www.pinnacle21.com/forum/pinnacle21-community-400-cli-cli421no-internet-connection. The GUI can operate in an offline state however CLI cannot. Since reinstalling Community, can you please provide the most recent log files? Feel free to send them to our Community email community@pinnacle21.com

Kind regards,

Matt

Hello Matt, Thanks for…

Hello Matt,

Thanks for getting back to me. I just sent the log to community@pinnacle21.com as you suggested.

Sorry for the late response from me; I was distracted by something else, but this does not mean this issue is not important to me! I am determined to get to the bottom of it, hope you can help me.

Thanks,
  Leonid

Just to document the…

Just to document the solution to this issue here, Pinnacle21 team posted an updated Community Edition 4.0.1 that fixed the problem.

Problem reappeared

Hello Pinnacle21 community,

The problem discussed earlier in this thread has re-appeared for me. This time the Pinnacle21 version is 4.0.2 (Community), but the issue is the same. Validation fails to run from the command line giving the following message in the log:

CLI.3.17::Pinnacle 21 Community has expired due to an extended period with no internet connection. Connect to the internet to continue using your application.

The GUI version works fine. As before, we need to run the validation on a computer that is intentionally hidden behind a firewall, so getting it connected to the internet is problematic. I tried reinstalling the validator, which had no effect. I am attaching the full log.

I hope this can be fixed so that we can continue using the command-line version of the validator.

Thanks,

   Leonid