Pinnacle 21 3.0.0 Launch Creating Folder

c Craig

on May 13, 2019

Hi,

I am seeing something very strange when opening P21 from a shared network drive. Pinnacle 21 Community 3.0.0 has been installed on a shared network drive.

\\<server name>\<folder name>\Pinnacle 21

Now imagine the server is called "ABC01" and the folder is called "MyFolder"

\\ABC01\MyFolder\Pinnacle 21

Of course we assign a "drive letter" to this shared network drive, e.g. "Q".

Q:\Pinnacle 21

When I launched P21 from this location for some reason an empty sub-folder gets created named after the server name from the parent location, e.g. a folder called "ABC01" gets created on the "\\ABC01\MyFolder\" drive i.e. the "Q:\" path.

Q:\ABC01

Is there a reason why this may be happening?

Thanks
Craig

Forums: Troubleshooting and Problems

Philipp

on May 13, 2019

P21

re: Pinnacle 21 3.0.0 Launch Creating Folder

Hi Craig,

Community is supposed to be installed in %SystemDrive%/Users/%UserName%/Documents/Pinnacle 21 Community. That's where configs, logs, reports and defines should be stored. Other Community folders including those with executables are also located under %SystemDrive%/Users/%UserName%/

If are trying to manually place resources in some other paths, that wouldn't be supported by our app.

Thanks,

Philipp

c Craig

on May 14, 2019

Hi Philipp,Understood,what…

Hi Philipp,

Understood,what happens when the typical "Documents" folder is not found on the %systemdrive% i.e. this folder %SystemDrive%/Users/%UserName%/Documents does not exist on our machines. The typical "My documents" is not active on our machines, instead all users have a personal drive which is online, think of it like a OneDrive and not the C drive for documents.

As an example the typical "My Documents" folder = "%userprofile%/My Documents" which translates to be "C:\Users\<user name>\My Documents" however on our systems we have the "My Documents" folder on a server for each user, e.g. this "C:\Users\<user name>\My Documents" takes us to "\\ABC01\User$\<user name>\" where "ABC01" is the server name.

Thanks
Craig