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Error Code 61

d Diego
 on January 16, 2023

 

We have received the following error recently with Pinnacle Community 3.1.2:

Error code 61 message:  Pinnacle 21 Community has expired due to an extended period with no internet connection.  Connect to the internet to continue using your application.

 

Due to our security rules it is impossible to open the flows necessary to connect to the site.  We have tried uninstalling and  removing all traces of Pinnacle and then re-installing Pinnacle, but we still receive the same error.

Any help you can provide would be most welcome 

Attached Files

pinnacle.jpg

Forums: Troubleshooting and Problems

Matt
on January 17, 2023
P21

Hello Diego,

 

Does the same issue occur if you uninstall and install the latest release, 4.0.1? Link for the download: https://www.pinnacle21.com/downloads

 

Kind regards,

Matt

d Diego
on January 18, 2023

Hi Matt,

Yes we have the same error.

Kind regards,

Diego

Matt
on January 19, 2023
P21

Hi Diego,

 

Thank you for confirming. I am discussing this with our internal team and will follow up accordingly.

 

Kind regards,

Matt

d Diego
on January 25, 2023

Hi Matt,

 

Did you receive any news on the subject?

 

Kind regards,

Diego

Philipp
on January 26, 2023
P21

Hello Diego,

The Community installer has been updated. 

Please download it at https://www.pinnacle21.com/downloads and use it to reinstall the app.

Thanks,

Philipp

d Diego
on February 2, 2023

Hello Philipp,

I have tested the new installer on a new PC on a personal network outside of the office and I still get the same error.  Here is the report:

 

AppId: us-east-1:5a06b136-a35e-461c-b406-b421fa6cd601
Application Version: 4.0.1
Platform: win32
Architecture: ia32
Release: 10.0.19044
Free Memory: 7412125696
Total Memory: 16844550144
CPUs: 8
RDP: false
Citrix: false
ErrorId: 598a16889fa9d808b9de983444f3ab78
Meta: {"additionalInfo":[],"exception":"Error code: 61 message: Pinnacle 21 Community has expired due to an extended period with no internet connection. Connect to the internet to continue using your application.","isError":true,"message":{"current":0,"error":{"cause":null,"code":"IQ_EXCEPTION","filter":{"name":"Expiration date check"},"localizedMessage":"Installation qualification check Expiration date check failed for VALIDATION","message":"Installation qualification check Expiration date check failed for VALIDATION","request":{"type":"VALIDATION"},"stackTrace":[{"className":"net.bootstrap.api.iq.advices.ValidatorAdvice","fileName":"ValidatorAdvice.java","lineNumber":27,"methodName":"iqValidator","nativeMethod":false},{"className":"net.bootstrap.api.validator.ValidatorUtils","fileName":"ValidatorUtils.java","lineNumber":186,"methodName":"validate","nativeMethod":false},{"className":"net.pinnacle21.oce.services.ValidationService","fileName":"ValidationService.java","lineNumber":252,"methodName":"submit","nativeMethod":false},{"className":"net.pinnacle21.oce.clients.BootstrapCli","fileName":"BootstrapCli.java","lineNumber":220,"methodName":"lambda$validate$9","nativeMethod":false},{"className":"java.util.stream.ReferencePipeline$3$1","fileName":"ReferencePipeline.java","lineNumber":193,"methodName":"acce

 

 

Any help you can provide will be greatly appreciated.

Kind regards,

Diego

Matt
on February 2, 2023
P21

Hi Diego,

 

Before uninstalling, can you delete the lib folder found in the default install location of Documents\Pinnacle 21 Community?

C:\Users\<user>\Documents\Pinnacle 21 Community\lib

 

Once this is deleted, please attempt a re-install using the download from the site.

 

Kind regards,

Matt

d Diego
on February 3, 2023

Hi Matt,

 

Thank you for your reply.  We have done this and we still have the internet issue.  I am now wondering if there is something installed on our work computers that is blocking the access.  Can you please give me the site that Pinnacle is trying to access so I can look and see if it is not blocked?

Thank you again for your help.

Kind regards,

Diego

Matt
on February 3, 2023
P21

Hi Diego,

 

Thank you for confirming. We are reviewing information on our side regarding the re-installation issue. Additionally, since you are running Community offline, I can provide you with a list of the required domain URLs you can whitelist if you send us an email at Community@pinnacle21.com.

 

Kind regards,

Matt

Matt
on February 3, 2023
P21

Hi Diego,

 

Please uninstall your current version of Community, and perform a fresh installation of Community from the downloads page: https://www.pinnacle21.com/downloads. I would make sure the version you are installing is the exe that downloads when you visit the link provided. You should not use previously downloaded .exe's

 

Kind regards,

Matt

d Diego
on February 6, 2023

Hi Matt,

 

Thank you for your suggestion.  We have sent a mail to Community@pinnacle21 asking for the list.

Kind regards,

Diego

d Diego
on February 8, 2023

Hi Matt,

 

I received the list and opened the firewall.  That did the trick.  Thank you so much for your help.

 

Kind regards,

Diego

Matt
on February 8, 2023
P21

Hi Diego,

 

Thank you for the follow-up confirming! Enjoy the rest of your day.

 

Kind regards,

Matt

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