m Melanie
on

 

Hi,

When creating a define.xml from an excel workbook, Pinnacle 21 Community hangs. Is this due to metadata inconsistencies or some other issue? If metadata inconsistencies, is there a log to help troubleshoot?

 

EDIT: I worked backwards removing all values in the sheets until I basically got down to the original skeletal define.xlsx that P21 generates from the *.xpt TD and it still hung when trying to create the define.xml.

I noticed that the file was quite large, ~12 MB, so I started from scratch, recreating the skeleton from the TD and then copying and pasting the populated rows from the sheets to the new skeletal define.xlsx. I was then able to create the define.xml.

Moving forward, is there any way to troubleshoot using the P21 community tool?

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Forums: Troubleshooting and Problems

Philipp
on April 22, 2021

Hello Melanie,

Sometimes you can find helpful information in the Community log file.
It can be located using Help - Show Log File.

If the log contains errors that don't seem clear, please send us the log file and the excel workbook you were trying to use.

You can send them to our Community support email community@pinnacle21.com

Thanks,

Philipp

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